Consolidating call centers
After all, what is the real value of savings millions on servicing costs but losing a large percentage of one's customer base?Call center centralization: The cost analysis Any analysis of whether to centralize – consolidate call centers into one location -- or to decentralize a call center – retain multiple call center sites in different locations -- is difficult and may require rough estimates.But this information is necessary to properly staff a consolidated site.But there are many benefits for a company to have its own backup facility, even if it creates additional costs.
IP and hosting may influence the centralization decision Voice over Internet Protocol (Vo IP) technology and hosted solutions give enterprises a great deal of flexibility and options.
To do a fair assessment, it's critical to capture all direct and indirect costs.
Consolidating call centers comments