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Yesterday MICKEY sent out ERIC to make it all right.On day 3 which is when the job was to be completed, the same thing happened.Fast forward to today, December 28th, and that 3 day job has still not been completed. JEFFERSON’s boss, MICKEY has continued to apologize and come up with reasons for this continued delay.During the installation they cut a piece of my valance that’s for my blinds and installed within my quarter rounds to close a gap.
After the installations, I have notice the my floors was uneven and didn’t use spacers, floors was unleveled and I paid extra to level, quarter rounds was not seamless to the wall or floors, gaps in the quarter rounds, still see the nails in the quarter rounds, in my kitchen there are gaps where I still see the cement, bad corking, and they never replaced my valance.
I did just that and they said everything was set…..not….5 days later come to find out the lady in the office said they lost connection on the phone during the call and she didn’t call them back,when I was put in contact with her she first off started complaining how her day was going having to deal with vendors,seriously your gonna complain to a customer that you yourself screwed up something as simple as changing the delivery address, needless to say they were more satisfied at refunding my 1800. Lowes got my money and sure they were happy and professional.
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